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Scorecard › Is Tidio Lyro safe for business?
Is Tidio Lyro safe for business?
Best-graded plan: Tidio Lyro Lyro AI Agent (C).
| Plan | Grade | Trains by default | Human review | Retention | DPA | SOC 2 |
|---|---|---|---|---|---|---|
| Lyro AI Agent | C | yes, for improvement training in aggregated/anonymised form (not foundation models exposed to other customers) | unknown | unknown | unknown | unknown |
Sources: Lyro AI Agent
C Tidio Lyro Lyro AI Agent
Tidio may use aggregated, anonymised interaction data to improve its models (not foundation models shown to other customers). You can opt out through support. Third-party AI providers are barred from training on it.
"Input and Output are not used to train foundation models exposed to other customers, except in irreversibly aggregated form. Customers may opt-out of improvement training via support."
Grades describe published policies, not security testing. How we grade.
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