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Comparisons › Intercom Fin vs Tidio Lyro
Intercom Fin vs Tidio Lyro: privacy for business
Intercom Fin: Best-graded plan: Intercom Fin Fin AI Agent (C).
Tidio Lyro: Best-graded plan: Tidio Lyro Lyro AI Agent (C).
Tidio Lyro: Best-graded plan: Tidio Lyro Lyro AI Agent (C).
Intercom Fin
| Plan | Grade | Trains by default | Human review | Retention | DPA | SOC 2 |
|---|---|---|---|---|---|---|
| Fin AI Agent | C | yes (anonymized fine-tuning of Fin's own models; opt-out) | unknown | Opted-out data deleted within 30 days | yes (Intercom DPA with SCCs) | yes (Type II); ISO 27001/42001 |
Sources: Fin AI Agent
Is Intercom Fin safe for business? · Full Intercom Fin breakdown
Tidio Lyro
| Plan | Grade | Trains by default | Human review | Retention | DPA | SOC 2 |
|---|---|---|---|---|---|---|
| Lyro AI Agent | C | yes, for improvement training in aggregated/anonymised form (not foundation models exposed to other customers) | unknown | unknown | unknown | unknown |
Sources: Lyro AI Agent
Is Tidio Lyro safe for business? · Full Tidio Lyro breakdown
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