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Scorecard › Is Intercom Fin safe for business?
Is Intercom Fin safe for business?
Best-graded plan: Intercom Fin Fin AI Agent (C).
| Plan | Grade | Trains by default | Human review | Retention | DPA | SOC 2 |
|---|---|---|---|---|---|---|
| Fin AI Agent | C | yes (anonymized fine-tuning of Fin's own models; opt-out) | unknown | Opted-out data deleted within 30 days | yes (Intercom DPA with SCCs) | yes (Type II); ISO 27001/42001 |
Sources: Fin AI Agent
C Intercom Fin Fin AI Agent
Intercom fine-tunes its own Fin models on anonymized customer data unless you opt out. LLM providers can't train on it. SOC 2 Type II and ISO certified.
"Fin uses anonymized customer data for fine-tuning. Opt out anytime—data is deleted within 30 days."
Grades describe published policies, not security testing. How we grade.
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