Scorecard › Intercom Fin
Does Intercom Fin train on my data?
The short answer depends on your plan. Here's each Intercom Fin plan, graded from Intercom's own policy pages.
– Intercom Fin Fin AI Agent
Why this grade: Not graded: LLM providers don't train on your data, but whether Intercom's own models do isn't confirmed on the cited page.
| Trains on your data by default | unknown (LLM providers: no; Intercom's own models not confirmed) |
|---|---|
| Can you opt out? | unknown |
| How to opt out | unknown |
| Admin can enforce settings | unknown |
| How long data is kept | unknown |
| Human review | unknown |
| DPA available | unknown |
| SOC 2 | yes (Type II); ISO 27001/42001 |
"Customer data is not used for model training by LLM providers."
Source: https://intercom.help/fin4all/en/articles/10645579-the-fin-ai-engine · checked 2026-10-16
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